Privacy Policy for Holiday Inn Katra

At Holiday Inn Katra, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, and safeguard your information in compliance with applicable laws.

Information We Collect

When you make a reservation, check-in, or otherwise interact with us, we may collect the following types of information:

• Personal Information: Name, contact details (phone number, email address, address), identification documents (e.g., passport, driver’s license), and payment information.
• Reservation Details: Booking dates, room preferences, special requests, and other related information.
• Usage Data: Information about how you use our website, including IP address, browser type, and pages visited.
• Improve our services, events, and programs.
• Communications: Emails, messages, and other communications you have with us.

How We Use Your Information

We use the information collected for the following purposes:

• Reservation Management: To process and manage your bookings, check-ins, and check-outs.
• Communication: To send you confirmation details, respond to inquiries, and provide customer service.
• Payment Processing: To process payments and refunds, if applicable.
• Compliance: To comply with legal obligations and regulatory requirements.
• Improvement of Services: To analyze and improve our services, website, and customer experience.

Sharing of Information

We do not share your personal information with third parties except in the following circumstances:

• Service Providers: We may share information with trusted service providers who assist us in operating our business, such as payment processors, IT services, and legal advisors.
• Legal Requirements: We may disclose information if required by law or in response to legal processes.
• Hotel Operations: Information may be shared within our organization to facilitate hotel operations and ensure the quality of our services.

Security of Your Information

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

Retention of Information

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

Your Rights

You have the right to:

• Access and obtain a copy of your personal information.
• Request correction or deletion of your personal information.
• Object to the processing of your personal information under certain circumstances.
• Withdraw your consent to the processing of your personal information where consent is the basis of processing.

To exercise these rights, please contact us at the provided contact details.

Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance user experience, analyze usage, and deliver personalized content. You can control cookies through your browser settings.

Changes to This Privacy Policy

Holiday Inn Katra reserves the right to update or modify this Privacy Policy at any time without prior notice. Changes will be effective upon posting on our website. We encourage you to review this policy periodically.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

By staying with us, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy.